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Basic views toward risk management
The Group has established the Risk Management Committee in order to centrally gather and manage all of the risk information and crisis information for the entire Group. The Risk Management Committee works with each of the departments of the Company and the Group companies and carries out activities for reducing management risks for the entire Group and preventing problems before they occur, and establishes systems to prepare for crises. To increase the effectiveness of risk management, significant risks are reported to the Board of Directors and the information is shared at the Group Presidents Meeting. In addition, the Company’s Inquiry and Auditing Group Operating Department audits the appropriateness of the risk management system of each of the departments of the Company and the Group companies.
Development of safety measures, and methods to respond to accidents, disasters and crises
In recognition of the responsibility of the Group whose business is centered on its role as a public transport institution, the Group actively works on safety measures in quiet times, putting in place accident and disaster prevention measures in preparation for the possibility of accidents and disasters occurring in order to maintain the safety and security of its services and products. By bringing together and sharing the information of the Group as a whole when a disaster, spread of disease infections or other crisis occurs, the Group seeks to provide information to external parties on the details of any crises that occur, helping the Group to regain control promptly. Regarding infections and the spread of diseases, the Group will address any issues in a timely and appropriate manner according to a business continuity basic plan, and guidance and requests from the national government, governmental bodies, etc.
Establishment of Crisis Response HQ
If response by the Group as a whole is required in the event of a major incident, accident, scandal, natural disaster, disease outbreak, or act of terrorism, a Crisis Response HQ that is chaired by the President of Keikyu Corporation or the Chairperson of the Crisis Management Committee is established to confirm the facts and disclose information in a prompt and accurate manner and plan and implement concrete action to minimize damage for stakeholders.
Bringing together and sharing information in the Keikyu Group as a whole
In order to regain control of a crisis promptly and prevent them in advance, the Keikyu Group has established an emergency contact network and it works to bring together and share information in the Keikyu Group as a whole through means such as using bulk email distribution.
In addition, various drills are conducted so that Group companies are capable of cooperating and responding together in the event of a major disaster such as an earthquake.
Implementation of fire defense training
Fire defense training based on the Fire Service Act is conducted twice a year in the spring and fall at the Keikyu Corporation Head Office Building.
This training is mainly conducted for new employees and new appointees and aims to enable employees to act calmly during a disaster through basic training on matters such as reporting, evacuation, and firefighting, first aid training using AED, and earthquake experience training using an earthquake simulation vehicle.
Railway headquarters emergency drills
Every year, the Railway Headquarters conducts Disaster Preparedness Week as a practice exercise assuming a major earthquake. The exercises include prediction response drills for the scenario of the issuance of an early warning alert for the Tokai Earthquake and disaster response drills for the scenario of a subsequent earthquake event that has caused damage. In FY2016, information sharing drills were conducted separately at the Head Office and Kanazawa Bunko Office assuming that locations where people gather after a disaster would be dispersed. In addition, drills on information distribution and evacuation were conducted assuming the issuance of a tsunami warning on the Sagami Bay coast.